Refund Policy

1. Overview

We want you to be satisfied with 8ziart's AI avatar and wallpaper service. If you're not satisfied, you may request a refund under the terms below.

2. Refund window

Refund requests must be submitted within 7 days of purchase.

3. Eligibility

To be eligible for a refund, all of the following must apply:

• Fewer than 10 generation tasks have been submitted.
• Less than 20% of the purchased usage quota has been consumed.
• The account has not violated our Terms of Use.

4. How to request

Send an email to support@8ziart.com with:

• The account email used for purchase.
• Your order ID or payment reference.
• A brief reason for the refund request.

5. Non-refundable cases

Refunds are not available for:

• Requests submitted after 7 days.
• Accounts exceeding the usage thresholds above.
• Promo or free credits.
• Subscription renewals (cancel to stop future billing).

6. Processing time

Approved refunds are processed as follows:

• We review eligible requests within 3 business days.
• Refunds are returned to the original payment method.
• Funds typically arrive in 5–10 business days.

7. Subscription management

For subscriptions:

• You can cancel anytime to stop future renewals.
• Access remains until the end of the current billing period.
• Current-period charges are not prorated.

8. Data and content

If a refund is approved:

• Access to paid features may end immediately.
• Generated content may be removed in line with our retention policy.

9. Policy updates

We may update this refund policy from time to time. Continued use indicates acceptance.